Frequently asked questions

Our covers are manufactured from four UV-stabilised fabrics chosen for South Africa's harsh climate: HDPE, Poly/Nylon, Polyester, and Ripstop (also available as Ripstop Softback). They are water-resistant, fade-resistant, and breathable to prevent mold and mildew build-up beneath the cover.

Yes. Covergard covers are built to handle sun, rain, wind, and dust. The UV-stabilised fabric prevents colour fading from prolonged sun exposure, while the water-resistant coating repels rain and prevents pooling on flat surfaces.

Our standard range covers a wide variety of common outdoor furniture dimensions, from compact bistro sets to large corner sectionals. Each product listing includes a full sizing guide. If your furniture doesn't match a standard size, we offer a bespoke made-to-measure service.

Absolutely. We specialise in bespoke covers tailored to your exact furniture dimensions. Send your measurements through our made-to-measure page, with the shape, material and colour you want, and we will come back to you with a quote. Bespoke orders typically take 5 working days to manufacture from order confirmation.

Our standard range is available in classic charcoal grey and stone beige to complement most outdoor aesthetics. Bespoke made-to-measure covers can be manufactured in Ripstop (Black, Olive, Sand, Dark Grey), Polyester (Black, Green, Sand, Grey), Polyester/PVC Backed (Sand), or HDPE (Green, Olive, Black, Silver, Blue, Beige).

You can order directly through our online store. Simply browse the product range, select the correct size for your furniture, add it to your cart, and proceed to checkout. Payment is processed securely through PayFast, and a flat R95 delivery fee is included in your total unless you choose free collection.

Standard in-stock items are dispatched within 1-2 business days. Bespoke made-to-measure covers typically take 5 working days to manufacture before dispatch. You will receive a dispatch notification with tracking details once your order has shipped.

Yes, we cater for bulk and trade orders for resellers, interior designers, and hospitality businesses. Please contact our team directly to discuss pricing, lead times, and account setup for trade customers.

Once your order has been dispatched, you will receive an email with your Fastway tracking number. You can use it on the Fastway Couriers website to follow your delivery in real time.

We deliver nationwide across South Africa via Fastway Couriers. We also have a growing export footprint. Please contact us directly for international shipping enquiries and rates.

Delivery is a flat R95 per order, nationwide. The fee is shown upfront at checkout and included in the total you pay through PayFast, with no surprises at the door. Collection from our workshop at 55 5th St, Wynberg, Johannesburg is free: choose it at checkout and we let you know when your order is ready (Mon to Thurs, 8am to 5pm - Fri, 8am to 1:30pm).

Fastway delivery typically takes 3-5 business days for main centres and 5-7 business days for outlying areas. Remote or rural areas may take slightly longer. You will receive your Fastway tracking details once your order is dispatched.

All deliveries are shipped with Fastway Couriers to your physical street address. Once dispatched, you'll receive a tracking number by email to follow your parcel on the Fastway website.

All payments are processed securely through PayFast, South Africa's trusted payment gateway. PayFast accepts major credit and debit cards (Visa, Mastercard) as well as Instant EFT.

Yes. We never see or store your card details. You pay on PayFast's secure, PCI DSS-compliant platform and are returned to our site once payment is complete.

Yes. An order confirmation email with your full order breakdown (items, delivery fee, and total paid) is sent to you once your PayFast payment is successful. You can also view your order history from your account dashboard at any time.

You have 7 days from the date of delivery to request a return. New and slightly used products qualify, there are no restocking fees, and refunds are issued to your original payment method within 2 days of us receiving your return. Return shipping is for the customer's account, except for quality-related claims which we cover.

Manufacturing defects are handled under our 6-Month Quality Guarantee. Contact us with photos of the issue and your proof of purchase, and we will arrange a repair, replacement, or full refund, with return shipping covered by us.

Yes. Every Covergard cover is backed by our 6-Month Quality Guarantee. If your cover fails to satisfy essential requirements due to a manufacturing defect within 6 months of delivery, we will repair, replace, or refund it at our cost. The guarantee does not cover normal wear and tear, or damage from misuse or improper care.

Yes, size exchanges are accepted within 7 days of delivery on all eligible returns. Return shipping for exchanges is for the customer's account, while we cover the cost of sending the replacement.

For regular maintenance, simply hose down your covers with water and mild soap. For tougher stains and dirt, use a soft brush and a solution of water and gentle detergent. Avoid harsh chemicals that can damage the fabric.

Ensure your covers are completely dry before storing them. Fold neatly and store in a cool, dry, well-ventilated space. Use breathable storage bags to prevent mold and mildew growth. Avoid airtight plastic bags, which trap moisture.

No. Machine washing can damage the fabric's water-resistant coating and structural integrity. Always hand-wash or hose down your covers. Refer to the care label on your specific product for instructions.

Over time, the water-resistant coating can diminish with use. You can restore the DWR (Durable Water Repellency) finish by applying a fabric re-proofer spray after cleaning. Follow the product instructions for best results.