Question 1

What materials are used for the covers?

Accepted Answer

Our covers are manufactured from four UV-stabilised fabrics chosen for South Africa's harsh climate: HDPE, Poly/Nylon, Polyester, and Ripstop (also available as Ripstop Softback). They are water-resistant, fade-resistant, and breathable to prevent mold and mildew build-up beneath the cover.

Question 2

Are the covers suitable for all weather conditions?

Accepted Answer

Yes. Covergard covers are built to handle sun, rain, wind, and dust. The UV-stabilised fabric prevents colour fading from prolonged sun exposure, while the water-resistant coating repels rain and prevents pooling on flat surfaces.

Question 3

What sizes are available for standard covers?

Accepted Answer

Our standard range covers a wide variety of common outdoor furniture dimensions, from compact bistro sets to large corner sectionals. Each product listing includes a full sizing guide. If your furniture doesn't match a standard size, we offer a bespoke made-to-measure service.

Question 4

Do you offer bespoke made-to-measure covers?

Accepted Answer

Absolutely. We specialise in bespoke covers tailored to your exact furniture dimensions. Select "Made to Measure Enquiry" on our Contact page and fill in your cover's shape, measurements, material, and colour. We will come back to you with a quote. Bespoke orders typically take 5 working days to manufacture from order confirmation.

Question 5

What colour options are available?

Accepted Answer

Our standard range is available in classic charcoal grey and stone beige to complement most outdoor aesthetics. Bespoke made-to-measure covers can be manufactured in Ripstop (Black, Olive, Sand, Dark Grey), Polyester (Black, Green, Sand, Grey), Polyester/PVC Backed (Sand), or HDPE (Green, Olive, Black, Silver, Blue, Beige).

Question 6

How do I place an order?

Accepted Answer

You can order directly through our online store. Simply browse the product range, select the correct size for your furniture, add it to your cart, and proceed to checkout. Payment is processed securely through PayFast, and a flat R70 delivery fee is included in your total.

Question 7

What is the lead time for orders?

Accepted Answer

Standard in-stock items are dispatched within 1-2 business days. Bespoke made-to-measure covers typically take 5 working days to manufacture before dispatch. You will receive a dispatch notification with tracking details once your order has shipped.

Question 8

Can I place bulk or trade orders?

Accepted Answer

Yes, we cater for bulk and trade orders for resellers, interior designers, and hospitality businesses. Please contact our team directly to discuss pricing, lead times, and account setup for trade customers.

Question 9

How do I track my order?

Accepted Answer

Once your order has been dispatched, you will receive an email with your Fastway tracking number. You can use it on the Fastway Couriers website to follow your delivery in real time.

Question 10

Where do you deliver?

Accepted Answer

We deliver nationwide across South Africa via Fastway Couriers. We also have a growing export footprint. Please contact us directly for international shipping enquiries and rates.

Question 11

How much does shipping cost?

Accepted Answer

Delivery is a flat R70 per order, nationwide. The fee is shown upfront at checkout and included in the total you pay through PayFast, with no surprises at the door.

Question 12

How long does delivery take?

Accepted Answer

Fastway delivery typically takes 3-5 business days for main centres and 5-7 business days for outlying areas. Remote or rural areas may take slightly longer. You will receive your Fastway tracking details once your order is dispatched.

Question 13

Which courier do you use?

Accepted Answer

All orders are shipped with Fastway Couriers to your physical street address. Once dispatched, you'll receive a tracking number by email to follow your parcel on the Fastway website.

Question 14

What payment methods do you accept?

Accepted Answer

All payments are processed securely through PayFast, South Africa's trusted payment gateway. PayFast accepts major credit and debit cards (Visa, Mastercard) as well as Instant EFT.

Question 15

Is my payment information secure?

Accepted Answer

Yes. We never see or store your card details. You pay on PayFast's secure, PCI DSS-compliant platform and are returned to our site once payment is complete.

Question 16

Will I receive confirmation of my order?

Accepted Answer

Yes. An order confirmation email with your full order breakdown (items, delivery fee, and total paid) is sent to you once your PayFast payment is successful. You can also view your order history from your account dashboard at any time.

Question 17

What is your return policy?

Accepted Answer

You have 7 days from the date of delivery to request a return. New and slightly used products qualify, there are no restocking fees, and refunds are issued to your original payment method within 2 days of us receiving your return. Return shipping is for the customer's account, except for quality-related claims which we cover.

Question 18

What if my product arrives damaged or defective?

Accepted Answer

Manufacturing defects are handled under our 6-Month Quality Guarantee. Contact us with photos of the issue and your proof of purchase, and we will arrange a repair, replacement, or full refund, with return shipping covered by us.

Question 19

Do your products come with a guarantee?

Accepted Answer

Yes. Every Covergard cover is backed by our 6-Month Quality Guarantee. If your cover fails to satisfy essential requirements due to a manufacturing defect within six months of delivery, we will repair, replace, or refund it at our cost. The guarantee does not cover normal wear and tear, or damage from misuse or improper care.

Question 20

Can I exchange a cover for a different size?

Accepted Answer

Yes, size exchanges are accepted within 7 days of delivery on all eligible returns. Return shipping for exchanges is for the customer's account, while we cover the cost of sending the replacement.

Question 21

How do I clean my covers?

Accepted Answer

For regular maintenance, simply hose down your covers with water and mild soap. For tougher stains and dirt, use a soft brush and a solution of water and gentle detergent. Avoid harsh chemicals that can damage the fabric.

Question 22

How should I store my covers when not in use?

Accepted Answer

Ensure your covers are completely dry before storing them. Fold neatly and store in a cool, dry, well-ventilated space. Use breathable storage bags to prevent mold and mildew growth. Avoid airtight plastic bags, which trap moisture.

Question 23

Can I wash my covers in a washing machine?

Accepted Answer

No. Machine washing can damage the fabric's water-resistant coating and structural integrity. Always hand-wash or hose down your covers. Refer to the care label on your specific product for instructions.

Question 24

Can I re-proof the water resistance of my cover?

Accepted Answer

Over time, the water-resistant coating can diminish with use. You can restore the DWR (Durable Water Repellency) finish by applying a fabric re-proofer spray after cleaning. Follow the product instructions for best results.

Frequently Asked Questions

Products & Materials

Ordering

Shipping & Delivery

Payment

Returns & Guarantee

Cover Care

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