Skip to content
Shipping and returns policy hero

Customer Trust

Shipping & Returns Policy.

Our commitment to quality extends beyond the factory. Explore our comprehensive framework for returns, factory inspections, and quality assurance.

Shipping Policy

How every Covergard order gets from our factory to your door.

Flat R70 Delivery
Delivery is a flat R70 per order, nationwide. The fee is shown upfront and included in your total at checkout.
Fastway Couriers
Every order is shipped with Fastway Couriers, delivering door-to-door across South Africa.
Fast Dispatch
In-stock orders are dispatched within 1-2 business days. Bespoke made-to-measure covers take 5 working days to manufacture before dispatch.
Transit Times

3-5 business days for main centres, 5-7 business days for outlying areas.

Order Tracking

Your Fastway tracking number is emailed to you the moment your order is dispatched.

Delivery Address

Fastway delivers to physical street addresses only, so PO boxes cannot be used.

Payment of Fee

The R70 delivery fee is included in the total you pay securely through PayFast.

Coverage

Nationwide delivery across all nine South African provinces.

International

Exporting is available on request. Contact us for international rates and lead times.

Remote or rural areas may take slightly longer than the standard transit times. Delivery estimates start from dispatch, not from order placement.

Return Policy Details

The key terms that apply to every Covergard return, at a glance.

7-Day Return Window
You have 7 days from the date of delivery to request a return on your order.
2-Day Refund Processing
Refunds are issued to your original payment method within 2 days of us receiving your return.
Accepted Conditions

New and slightly used products qualify for return.

Return Methods

Return by post or at a designated drop-off location.

Return Shipping Label

The customer pays for return shipping.

Restocking Fees

None. Returns carry no restocking cost.

Acceptance Policy

Both defective and non-defective products are accepted.

Exchanges

Exchanges are accepted on all eligible returns.

Manufacturing-defect claims are handled separately under our 6-Month Quality Guarantee below, with return shipping covered by us.

The 6-Month Quality Guarantee
We stand behind the integrity of every Covergard™ product. Within six months of delivery, if your goods fail to satisfy essential requirements due to manufacturing defects, they may be returned at our cost.
Option 01Precision Repair
Option 02Unit Replacement
Option 03Full Refund

Zero-Cost Returns

Under our guarantee, we cover all shipping costs for valid quality-related returns.

Return Procedures & Inspections
To maintain our factory standards, every returned item undergoes a rigorous technical assessment.
  • Valid original invoice or digital proof of purchase is mandatory.
  • Subject to comprehensive factory inspection prior to claim approval.
Purchase Source Policies
Covergard™ provides direct support only for units purchased through our official website or corporate sales.

"Items acquired from independent stockists or third-party retail outlets must be processed at the original point of purchase."

Need assistance with a return?

Our team is available for assistance regarding your product's performance and warranty status.

Contact Us

Remember what you were looking at?

Optional cookies bring back the covers you viewed and keep the shop sorted the way you left it. Nothing is shared with anyone else, and the site works the same if you decline.

Cookie policy