Customer trust

Shipping and returns

Our commitment to quality extends beyond the factory: how orders reach you, how returns work, and our quality guarantee.

Last updated 28 September 2026

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01 Shipping policy

How every Covergard order gets from our factory to your door.

R95Flat R95 deliveryDelivery is a flat R95 per order, nationwide. The fee is shown upfront and included in your total at checkout.

FastwayFastway couriersEvery delivery is shipped with Fastway Couriers, door-to-door across South Africa.

1 to 2 daysFast dispatchIn-stock orders are dispatched within 1 to 2 business days. Made-to-measure covers take 5 working days to manufacture before dispatch.

Transit times: 3 to 5 business days for main centres, 5 to 7 business days for outlying areas.
Order tracking: Your Fastway tracking number is emailed to you the moment your order is dispatched.
Delivery address: Fastway delivers to physical street addresses only, so PO boxes cannot be used.
Payment of fee: The R95 delivery fee is included in the total you pay securely through PayFast.
Free collection: Choose collection at checkout and pay no delivery fee. Collect from 55 5th St, Wynberg, Johannesburg (Mon to Thurs, 8am to 5pm - Fri, 8am to 1:30pm) once we let you know it is ready.
Coverage: Nationwide delivery across all nine South African provinces.
International: Exporting is available on request. Contact us for international rates and lead times.

Remote or rural areas may take slightly longer than the standard transit times. Delivery estimates start from dispatch, not from order placement.

02 Return policy

The key terms that apply to every Covergard return, at a glance.

7 days7-day return windowYou have 7 days from the date of delivery to request a return on your order.

2 days2-day refund processingRefunds are issued to your original payment method within 2 days of us receiving your return.

Accepted conditions: New and slightly used products qualify for return.
Return methods: Return by post or at a designated drop-off location.
Return shipping: The customer pays for return shipping.
Restocking fees: None. Returns carry no restocking cost.
Acceptance: Both defective and non-defective products are accepted.
Exchanges: Exchanges are accepted on all eligible returns.

Manufacturing-defect claims are handled separately under our 6-month quality guarantee below, with return shipping covered by us.

03 The 6-month quality guarantee

We stand behind every Covergard product. Within six months of delivery, if your goods fail to satisfy essential requirements due to manufacturing defects, they may be returned at our cost.

01Precision repairWe repair the defect at our factory.
02Unit replacementWe send you a new cover.
03Full refundWe refund the purchase price.

Zero-cost returns

Under our guarantee, we cover all shipping costs for valid quality-related returns.

Return procedures and inspections

Every returned item undergoes a technical assessment. A valid original invoice or digital proof of purchase is mandatory, and each claim is subject to a factory inspection before approval.

Need help with an order?

Our team is available Mon to Thurs, 8am to 5pm - Fri, 8am to 1:30pm.