Legal documentation

Terms of service

We believe in doing business with clarity and integrity: fair expectations and transparent policies.

Last updated 12 October 2026

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01 Quotes and service commitments

Validity and obligation

All quotes provided by Covergard are strictly complimentary. We believe in transparency without pressure; therefore, every quotation carries zero obligation to purchase.

Valid for 14 calendar days from date of issue.

Accuracy verification

It is the sole responsibility of the consumer to verify all measurements, quantities, and specifications listed on the quote. Covergard relies on the data provided by the user for custom calculations.

Receipt of payment serves as the final confirmation that all quoted details are correct and approved for production.

02 Responsibility of the consumer

Product suitability: Consumers must ensure the selected product is appropriate for its intended environment and application before installation.
Material specification: Familiarisation with dimensions and material technical specs is required to avoid performance mismatches.
Dimensional matching: The consumer must confirm that product dimensions accurately match the items they intend to protect.
Safety adherence: All safety precautions and warnings listed on packaging and digital manuals must be strictly followed.
Reporting window: Any dissatisfaction or functional defects must be reported within the specified refund/repair window defined in our policy.

03 General disclaimer

Protective limitations

While Covergard products are engineered to significantly reduce environmental damage, they are not absolute barriers. We cannot guarantee total prevention of damage under extreme or unforeseen circumstances.

Natural evolution

Natural fading, discoloration, and material deterioration are expected over time due to UV exposure and outdoor use.

Material availability

Manufacturing standards and textile compositions may fluctuate slightly based on global material availability.

04 Product review guidelines

Verified purchases only: Reviews may only be left on a product you have bought from us. The check is enforced on the order record itself, not on the form.
Keep it about the product: Tell other buyers how the cover performed: fit, material, weathering. Delivery, pricing and service questions belong with our support team, who can actually resolve them.
No abuse or hate speech: Insults, harassment, threats and slurs are removed. Criticism of a product is welcome and stays up; criticism of a person does not.
No spam or advertising: Reviews promoting another business, carrying referral links, or repeating filler to pad a rating are removed.
Leave personal details out: Do not post names, phone numbers, addresses, email addresses or order numbers, whether your own or somebody else's. This page is public.
If a review is removed: We email you the reason and quote the opening line so you know which review it was. Your order, your guarantee and your account are unaffected, and you are welcome to write a replacement that keeps to these rules.

05 Account eligibility

You must be 18 years old or older to create a Covergard account. By creating an account, you confirm that you are. If we learn that an account belongs to someone under 18, we may close it and delete the personal information held against it, as set out in our Privacy Policy.

Need help with an order?

Our team is available Mon to Thurs, 8am to 5pm - Fri, 8am to 1:30pm.